In the business parlance, arguments are negotiations and winning is a happy end for both the sides. Emotional intelligence gains relevance here as it is about treating others amicably and empathetically. Winning leaders practice this. Let’s examine how:
- Decide on How the Arguments Should End: Chasing the outcomemakes the arguments realistic (Applying Z-Y-D Formula).
- Think How the End can be Beneficial to Both the Sides: Be concerned about the other side too. If you win, let the other side too enjoy at least partial win.
- Take Control the Situation:Controlling time, place, and manner gives direction to the debate. For instance fixing the end time helps to frame the conversation.
- Use Emotional Intelligence: Sense whether the feelings pivot the argument for better or worse. Feel the other person’s emotions as well.
- Engage in Chitchat:Small talk might appear frivolous; yet it can lead to a common ground.
- Don’t Over-React:Adjust your response so that the debate doesn’t fall off the track.
- Be an Active Listener: Activelisting is not just enough; let the other side feel that they are heard.
- Interrupt Judiciously:What you said might not be remembered but how you said is.
- Be Empathetic: Understanding leads to theultimate goal. For instance knowing the compelling requirements of the other side helps better articulation.
Emotional intelligence and winning the arguments are evolving subjects. Their tangential benefits are used by many in many ways. The e-book on Improving Emotional Intelligence 2021 authored by Bill Murphy Jr gives many such insights.
Argument helps persuade someone to initiate a particular action or behavior.To learn more, check our program @https://online.ifheindia.org/
Do you think patient listening can diffuse a conflicting standpoint? Why?